Thank you for shopping with Carmen’s Group Online Service!
We’re committed to providing a smooth, reliable, and transparent delivery experience for every customer. Please review the details of our shipping process below.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • During peak seasons, holidays, or promotional periods, processing times may take slightly longer.

  • Once your order is shipped, you will receive an email confirmation with your tracking number and shipping details.

2. Shipping Time & Delivery Estimates

Delivery times vary depending on your location and the shipping method selected at checkout. Below are general delivery estimates:

  • United States, Canada, Europe: 7–14 business days

  • Australia & New Zealand: 8–15 business days

  • Asia & Middle East: 7–14 business days

  • Other Regions (Worldwide): 10–20 business days

Please note: These are estimated timeframes. Actual delivery may vary due to factors such as customs delays, courier operations, or weather conditions.

3. Shipping Charges

  • Shipping fees are automatically calculated at checkout based on your destination, package weight, and chosen shipping service.

  • Occasionally, we offer free shipping promotions, so keep an eye out for special offers on our website.

4. Tracking Your Order

  • Once your order is dispatched, you’ll receive a tracking email containing your tracking number and link.

  • Tracking updates may take up to 48 hours after shipment.

  • If you experience any issues tracking your order, contact our support team — we’re always happy to help.

5. Customs, Duties, and Taxes

  • Carmen’s Group Online Service is not responsible for customs fees, import duties, or taxes charged once your package arrives in your country.

  • These costs are the responsibility of the customer.

  • If you’re unsure about these fees, please contact your local customs office before placing your order.

6. Delayed or Lost Shipments

While uncommon, shipping delays may occur due to customs inspections, extreme weather, or courier issues.
If your package appears delayed or lost, please contact us with your order number, and our team will promptly assist and resolve the issue.

7. Incorrect Address Information

Please ensure your shipping address is complete and accurate before confirming your order.
We are not responsible for packages lost or undelivered due to incorrect address details.
If you notice an error after placing your order, contact us immediately — we’ll try our best to correct it before dispatch.

8. Multiple Shipments

If your order includes multiple items, they may be shipped separately to ensure faster delivery.
Each package will have its own tracking number for your convenience.

9. Order Not Received

If your tracking shows “Delivered” but you haven’t received your package, please:

  • Check with neighbors or household members.

  • Contact your local post office or courier service for details.

If the issue remains unresolved, reach out to us within 7 days of the delivery date for assistance.

10. Contact Us

For any questions about shipping, delivery, or tracking, please contact our customer service team:
📧 carmensgrouponlineservices@gmail.com