1. Eligibility for Returns

We gladly accept returns within 14 days of delivery.
To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • You must include proof of purchase, such as your order number or receipt.

Please note:

  • Items returned after 14 days may not be eligible for a refund or exchange.

  • Certain products cannot be returned, including:

    • Sale, clearance, or final-sale items

    • Personalized or custom-made products

    • Hygiene-related items (such as personal care or wearable products)

2. How to Request a Return

To start a return, please email our customer service team at
📧 carmensgrouponlineservices@gmail.com within the 14-day window.

Include:

  • Your order number

  • The reason for return

  • Any relevant photos of the product (if applicable)

Our team will review your request and provide instructions on how and where to send your item back.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

If your item arrives damaged or defective, please contact us within 48 hours of delivery.
We’ll arrange a free replacement or a full refund — whichever you prefer.

4. Refund Process

Once we receive and inspect your returned item, you’ll receive an email notification confirming approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note: Shipping fees are non-refundable unless the item was defective or sent in error.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider — processing times may vary.

If you still haven’t received your refund after these steps, contact us at
📧 carmensgrouponlineservices@gmail.com

6. Exchanges

Exchanges are available only for defective, damaged, or incorrectly shipped items.
If you need an exchange for the same product, please email us your order details along with photos of the issue.

7. Cancellations

You may cancel your order within 12 hours of placing it — provided it has not yet been processed or shipped.
Once your order is shipped, cancellation is not possible, but you may request a return after receiving your order.

8. Contact Us

For any questions about returns, refunds, or exchanges, our support team is always ready to help.
📧 carmensgrouponlineservices@gmail.com